JK Luxora

Shipping Policy

1. Overview

At JK Luxora, we deliver handcrafted and premium ethnic wear to customers across India and worldwide. Every order is packed with care to ensure your garments reach you safely and on time.
This policy outlines our shipping methods, delivery timelines, and related terms.

2. Shipping Within India

  • We offer PAN India delivery through reliable courier partners.
  • Processing Time: Orders are typically processed within 2–4 business days after payment confirmation.
  • Delivery Time: Once shipped, your order will usually arrive within 5–8 business days, depending on your location and courier service availability.
  • You’ll receive a tracking link via email or WhatsApp as soon as your order is dispatched.

3. International Shipping

  • We proudly ship to many countries worldwide.
  • Processing Time: 3–5 business days before dispatch.
  • Delivery Time: Generally, 7–15 business days, depending on the destination and customs process.
  • International shipping rates are calculated at checkout based on weight and destination.
  • Please note: Customs duties, taxes, or import charges (if any) are the responsibility of the buyer and may vary by country.

4. Order Tracking

  • Once your order is shipped, we’ll share a tracking ID and link to help you monitor the progress.
  • You can check your order status anytime using the tracking number provided.
  • If your order seems delayed, please contact us and we’ll assist you promptly.

5. Delivery Delays

While we strive for timely delivery, delays can occur due to:

  • Unforeseen customs clearance processes (for international orders)
  • Natural events, holidays, or logistics issues
  • Remote delivery locations or courier delays
    We appreciate your patience and assure you we’ll do our best to keep you informed and updated.

6. Incorrect Address or Failed Delivery

  • Please ensure your shipping details — name, address, pin/postal code, and phone number — are correct.
  • If a package is returned due to incorrect details or failed delivery attempts, re-shipping charges may apply.

7. Damaged, Lost, or Missing Items

  • If your package arrives damaged, please record an unboxing video and contact us within 48 hours.
  • In rare cases of lost parcels, we’ll coordinate with the courier partner to resolve the issue or issue a replacement/refund as per our Return & Refund Policy.

8. Shipping Charges

  • Free Shipping: Available on selected products or for orders above a specified value (as per current offers).
  • International Orders: Shipping costs vary and are displayed during checkout before final payment.

Contact Us

For any questions regarding shipping, delivery, or tracking, feel free to contact us:
Phone: +91 99870 94968
Email: jkluxora@gmail.com
Address: JK Service Shop No. 167, Rasaaz Mall, Near Singapore Plaza, Opp. Evershine Hospital, Mira Road (East), Thane – 401107 Maharashtra, India, Mumbai, India, Maharashtra